Professional Experience

User Experience Researcher, Owens Corning
July 2015 -  Current
Lead user experience research— including usability testing, information architecture validation, and user requirements gathering — across the organization. Develop and implement web analytics strategy. Provide interaction design support. Manage intern and vendor resources for analytics and user experience research. Embed and promote user experience thinking throughout the company. Help integrate user experience within an agile software development life cycle. 

User Experience Intern, Usability / Accessibility Research and Consulting at Michigan State University
August 2014 - May 2015
Conduct usability tests, heuristic evaluations, and focus groups on behalf of clients. Lead information architecture validation and accessibility reviews using WCAG 2.0 guidelines. Consult with clients on best practices in user experience design.

Community Involvement

User Experience Design Volunteer, Wycliffe Translators
Spring 2017
Provide user experience design feedback through iterative wire-framing. Translate user requirements into functioning prototypes.

Assistant Middle School Volleyball Coach, Detroit Public Schools
2015-Current

PROJECT EXPERIENCE

Interaction Designer, PromptMe
Led user research and persona creation. Translated user requirements into interactive PDF prototypes using Adobe Illustrator. Leverage user research to build business case for software development.

User Researcher, Are We Open?
Conducted contextual inquiry and persona development to determine system requirements. Co-created low-fidelity, interactive prototypes for rapid, iterative usability testing. Leverage user research to build business case for software development.

EDUCATION

M.A. in Digital Rhetoric and Professional Writing, Michigan State University | 2015
B.A. in Professional Writing, Michigan State University | 2013
B.A. in Residential College in the Arts and Humanities, Michigan State University | 2013

SKILLS

Research: Usability testing, card sorting, tree testing, contextual inquiry, user requirements gathering, click testing, A/B testing
Analytics: Adobe Analytics, Dynamic Tag Manager, HotJar
Design: Axure RP