Investment Company | Heuristic Evaluation

Aligning design mockups with best practices for user experience.
Image is intentionally blurry to honor a non-disclosure agreement with the client.

Image is intentionally blurry to honor a non-disclosure agreement with the client.

my role

Our company was contracted to conduct a heuristic review of a large investment company's customer portal prototype. I conducted an independent review using Nielsen’s heuristics to provide usability and user experience recommendations to the client’s development team. Performing this expert review allowed our team to identify significant usability issues that would have negatively impacted customer use. I reconciled my independent review with the findings from two other reviewers.These usability findings were compiled in an extensive report and were delivered to the client at a large face-to-face meeting with regional and national executives.

key takeaways

This expert review project refined my skills in:

  • Applying best-practices heuristics to real-world client designs.
  • Compiling and reporting expert review data into unified and cohesive reports.
  • Presenting the results of user experience research in ways that are meaningful to many different stakeholders.

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Because of client confidentiality, materials from this project can only be seen upon request. Send a request to access materials from this project.