Government Agency | Information Architecture

Sorting and naming website content so that users can quickly locate the resources they need. 

Image of sample dendogram from the card sort study is intentionally cropped to honor non-disclosure agreements with the client. 

Image of sample dendogram from the card sort study is intentionally cropped to honor non-disclosure agreements with the client. 

my role

I worked as part of a team tasked with revising the information architecture for a large governmental organization. I audited a significant portion of the site content and helped prepare cards for an online card sorting activity with two key groups of user stakeholders. I worked with the client to develop focus group scripts and recruitment screeners. Later, I  helped facilitate focus groups with two key user groups and developed interim reports for the client explaining where our team was in the research progress and validating our research claims. Finally, I helped prepare tasks for the candidate information architecture validation study and assisted in writing the final report to the client.

key takeaways

Being a part of this information architecture project taught me how to better:

  • Present complex data (i.e., thousand-entry Microsoft Excel spreadsheets) to clients in meaningful ways.
  • Work collaboratively with remote teams.
  • Facilitate and moderate user focus groups.
  • Conduct online card sorting activities and analyze the results.
  • Create candidate information architecture validation tests that provide useful feedback for refining site structure.

see more

Because of client confidentiality, materials from this project can only be seen upon request. Send a request to access materials from this project.