MATRIX | Content Strategy

Creating content strategy documents that allow organizations to store and retrieve information more efficiently.

my role

I was hired to perform a detailed content audit and revised information architecture for an organization’s internal wiki. The wiki was the main place for knowledge transfer between employees but it had been operating for several years without any formal organization structure or content strategy. I audited each entry on the wiki, making notes where I saw outdated or duplicated content. I then proposed an information architecture for the site which was refined in meetings with client stakeholders. Once the revised information architecture was implemented, I created a brief content strategy guide that lives in the wiki and helps direct staff members with where best to place new content.

Key takeaways

Revising the MATRIX wiki information architecture allowed me to develop my skills in:

  • Balancing various stakeholder needs and best practices for information architecture.
  • Auditing content of large websites in a systematic fashion.
  • Creating content strategy documents that allow organizations to store and retrieve information more efficiently.

see more

Because of client confidentiality, materials from this project can only be seen upon request. Send a request to access materials from this project.