BEACON Research | Contextual Interviews

Conducting contextual interviews and observations to identify user experience concerns.

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my role

I worked as a consultant with a research lab on campus who had developed a complex in-house scientific research program. I conducted contextual user interviews with target user groups to collect feedback on what was/was not intuitive about the program interface. This feedback was then used to create user-centered documentation that addressed the concerns of current users. The documentation was also written in less domain-specific terms so that non-expert users could perform basic operations in the program.

key takeaways

This consulting project in user-centered documentation gave me practice in:

  • Listening to user stories in order to improve the user experience.
  • Conducting contextual interviews and observations to identify user experience concerns.
  • Producing documentation that allowed the product to be used by new target user groups.
  • Articulating complex information in ways that would be useful and understandable to non-expert audiences.

see More

Because of client confidentiality, materials from this project can only be seen upon request. Send a request to access materials from this project.