Conducting contextual interviews and observations to identify user experience concerns.
I worked as a consultant with a research lab on campus who had developed a complex in-house scientific research program. I conducted contextual user interviews with target user groups to collect feedback on what was/was not intuitive about the program interface. This feedback was then used to create user-centered documentation that addressed the concerns of current users. The documentation was also written in less domain-specific terms so that non-expert users could perform basic operations in the program.
This consulting project in user-centered documentation gave me practice in:
- Listening to user stories in order to improve the user experience.
- Conducting contextual interviews and observations to identify user experience concerns.
- Producing documentation that allowed the product to be used by new target user groups.
- Articulating complex information in ways that would be useful and understandable to non-expert audiences.
Because of client confidentiality, materials from this project can only be seen upon request. Send a request to access materials from this project.