Supposing is good, finding out is better.
— Mark Twain

I want to help make people's interactions with technology useful, valuable, and delightful.

The people in this banner image are real people: people that I've known for a long time and who, at some point, have asked me to help them understand technology. They're people who have been let down by poor design, have been confused by bad navigation, and have blamed themselves for someone else's bad choices. The people in this banner image are smart, kind, dedicated people who have had technologies that failed them in critical ways. I do user experience work because I want to design products that are worthy of their users through information strategy, usability and accessibility research, and user experience design.

 

Information Strategy

 

Although the words— the actual words —that make up a website don’t usually get much attention, they are one of the most important scenes of interaction. Whatever a person’s motivation in coming to a website, they will need to use words to sign up, to locate information, and to read content that answers their question.

People should be able to find the information they need, in language they understand.

That’s why it’s  important that a website is written in language users can understand and is organized in a way that helps people locate the content they need quickly. I use my background as a technical communicator and my experience as an information architect to create content that is truly engaging to the people who read it.


Usability and Accessibility Research

The secret to making a great product is understanding the people who will use that product. By knowing who they are, what they need, and what they enjoy you can create interactions with technology that are pleasant and rewarding (and, therefore, more enticing) to your clients. Even after something is built (or sketched), it’s important to see how real people interact with your system. By seeing what is/is not working for these representative users, you can rework your design to be more useful to a larger group of people.

People should be able to use technology that meets their needs and that works in ways they can understand and control.

I use my experience as a user researcher and usability evaluator to collect information on what people want from a technology and how they interact with a technology. This provides data-backed design recommendations and requirements that can be used by the larger development and management team to create a product that really works.

I also use my experience as a web accessibility evaluator to think about how well a technology could be used by people with a range of disabilities (i.e., vision impairments, hearing impairments, motion impairments, and cognitive disabilities). I believe that technology should work for all users, and I promise to advocate for typically under-represented users in the design process.

 


User Experience Design

We live in a world of options, and our clients know it. If an interaction with technology is anything less than rewarding, people know that there are other places they can go. That’s why it’s important that people, real people, are at the heartbeat of the design process: from ideation to implementation and everything in between.

People should be rewarded by their interactions with technology. Anything less is bad business.

I bring my experiences as a user experience designer to craft holistic experiences that exceed users’ expectations at every point. I think about the entire arc of use, from a person hearing about our product to a person referring our product to someone else. I think about how to make the entire process as efficient and enjoyable as possible so that we attract and retain loyal clients.